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Salon Etiquette

Our aim is to provide the smoothest running, most efficient and relaxing hair salon Perth has to offer. To do so we have had to adopt a series of policies.

APPOINTMENT RESPONSIBILITY AND FAILED APPOINTMENTS WITH YOUR HAIRDRESSER

We value your time and ours. Please remember when booking an appointment no other client may have that appointment as it is now yours, we have also allocated a highly qualified paid professional hairdresser to take care of you for the time you have booked.

Unfortunately some appointments are cancelled with little or no notice. Our business is appointment based and any appointment cancelled at late notice causes an inconvenience to other clients and a loss of revenue to the salon.

We understand "real life" things arise. Unfortunately the salon still bears the full cost. Out of respect to the salon, your hairdresser and our other clients 24 hours notice is required for any change or cancellation of an appointment. Please remember some appointments are double appointments like a colour and blow dry or colour and haircut. Any part of appointment change/cancel requires notice.

Cancellation policy applies to in salon appointments. If you have booked say a full head foils and a haircut and at appointment only want half head foils or no haircut. Salon will charge for what has been booked unless 24hours notice supplied. Please understand this is because we have booked the time out to do.

Should this not be possible a charge will apply. In the event of no notice or repeat late cancellations the full cost of the service booked applies and a credit card will be required for any future appointments. 

NEW Clients for first appointment only or "non active clients" will require a booking deposit to hold the appointment. It will be taken off cost of service at appointment. If changing appointment time and appropriate notice is supplied your deposit will be maintained and moved to new time slot appointment. This booking fee is only redeemable off appointment and is non refundable. This can be done over the phone. Clients previously late cancelled will require a deposit on booking, in addition to late cancel charge. This ensures we have maximum appointment availability for genuine clients and limits wasted time and expense from lost appointment times.

PLEASE NOTE Hair straightening, smoothing, relaxing, major colour corrections, balayage and hair extension bookings fall outside these terms. These require bond Deposits and are non refundable, non transferable and are to be used for services booked only. These type of appointments require 48 hours notice regardless of reason. Tuesday and Wednesday Bookings require notification the Saturday prior. Terms will be advised prior to taking any deposit.


HAIR SALON APPOINTMENTS LATE ARRIVALS 

Please plan your time carefully with your hairdresser. If you are running late, we will endeavour to accommodate you the best we can. However, we may not be able to perform the full hairdressing service (or any of the service) as we have to consider the hair schedules of following client's hair appointments. In this event the appointment normal cancellation policies will apply.

Most appointments are actually two appointments timed together like a colour and haircut. The colour may only be a 30 minute spot with another client booked in while you are processing. So although whole appointment 2-3 hours being 15 minutes late may not allow us to perform the hair service, but we will do our best.

Being to late will be treated as a no show or late cancellation

CURRENT SALON PROCEDURES APPLIED DUE TO COVID19. Pre booked appointments only

Apart from all the sanitise procedures we already had in place there are a few extra things in place until further notice. To ensure we maintain Social Distancing as much as reasonably possible our salon door is locked to control the amount of clients in reception area and salon. Although we have a very large space signage is now noted on front door. We will open per client. When you arrive please wait at front door until someone opens for you. Please do not knock, it will not open any faster.

We are by appointment only and will be open within the salon open times by appointment. That means if no appointments in we may not be open and no walk ins.

On arrival the use of salon supplied hand sanitiser is essential and a temp check if receiving service. If this is not acceptable we cannot offer any services. You are welcome to bring own but salon one has to be used as only way we can ensure effectiveness. Too many people using "natural"solutions that are not effective.

In salon all clients are at least one station apart, including when at basin area. Please do not bring friends or family to any appointment as they will only be permitted in, if receiving a service. No waiting in salon. There is also no magazines available at the current time so please bring something to read at your appointment. Every surface every single time is sanitised for your health after every contact. that includes reception. front door, eftpos machine etc Shoudl you have any questions please do not hesitate to ask.
Due to all the extra procedures and controls we have to have in place your service may take longer. We will not rush and if you have not allocated enough time or are in a hurry, we suggest you not come at that time.

HAIR SALON MOBILE PHONE POLICY

With consideration to the time scheduling of your appointment and the comfort of others, please switch volume off on your mobile phone when in salon. We will be unable to stop if calls come in and we do not allow clients to go outside mid service. Especially if hair colour processing.


WORK SAFE (CHILDREN) POLICIES

To comply with our Work Safe standards ALL children under high school age are required to be personally supervised by an appropriate adult that is not booked in for a service. i.e.  Cannot accept suitable supervision of a child if person supposed to be supervising is booked in for a service.

Our hair salon staff members are employed as hairdressers and cannot supervise or be in charge of children. If child (supervised) is noisy or a disturbance in the salon they will be asked to leave (This applies to any customer child or not)

No person is permitted into service area unless receiving a service. Please remember we use chemicals, hot tools and sharp tools. If you do have someone supervising they will be required to stay in reception. We at no time allow children on clients laps while colour application or processing, cutting or styling. This is in breach of state work place regulations.

Due to the above Hair Outaquin has  NO CHILDREN POLICY. We facilitate high school and above

HAIR SALON PERTH APPOINTMENT TIMING

For haircuts please allow approx 1 hour, for colours and cuts or colours and blow-dries please allow 2 to 3 hours on average. Full head foils and major colour corrections could take longer. Hair extensions and thermal rebonding will take longer.

WAIT LIST

Should you require an appointment time or date that is unavailable we are able to place you in a wait list should an appointment become available. Please be aware that this is a first come first serve basis, if we cannot get through we do call the next person in wait list until spot filled. This is due to the fact that if you are in a wait list it is because of the high demand for that time slot. We do not email as the time lag between replies often means the spot has gone.

SMOKING - Not during or around appointment at any time

Smoking is not permitted inside or outside the salon during any salon appointment. This includes while colour processing etc. If you are a smoker please leave until after you have left the salon. Please also refrain from immediately smoking before entering. We respect our clients and staff with this being their workplace and should not have to work with strong smoke odour

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