Click here to call us now 08 9228 8211
APPOINTMENT REQUESTS

CONTACT US (08) 9228 8211

stylist@outaquin.com.au

438 Fitzgerald Street
North Perth WA 6006

PO Box 649
North Perth WA 6906

Hair Salon Perth WA
Etiquette

Our aim is to provide the smoothest running, most efficient and relaxing hair salon Perth has to offer. To do so we have had to adopt a series of policies.

APPOINTMENT RESPONSIBILITY AND FAILED APPOINTMENTS WITH YOUR HAIRDRESSER

We value your time and ours. Please remember when booking an appointment no other client may have that appointment as it is now yours, we have also allocated a highly qualified paid professional hairdresser to take care of you for the time you have booked.

Unfortunately some appointments are cancelled with little or no notice. Our business is appointment based and any appointment cancelled at late notice causes an inconvenience to other clients and a loss of revenue to the salon.

We understand "real life" things arise. Unfortunately the salon still bears the full cost. Out of respect to the salon, your hairdresser and our other clients 24 hours notice is required for any change or cancellation of an appointment (please remember some appointments are double appointments like a colour and blow dry or colour and haircut).

Should this not be possible a 25% charge will  apply. In the event of no notice or repeat late cancellations the full cost of the service booked applies and a credit card will be required for any future appointments. 


HAIRDRESSER APPOINTMENTS LATE ARRIVALS 

Please plan your time carefully. If you are running late, we will endeavour to accommodate you the best we can. However, we may not be able to perform the full hairdressing service (or any of the service) as we have to consider the hair schedules of following client's appointments. In this event the appointment will be deemed as late, cancelled or a "no show".

Most appointments are actually two appointments timed together like a colour and haircut. The colour can only be a 30 minute spot with another client booked in while you are processing. So although whole appointment 2-3 hours being 15 minutes late may not allow us to perform the service, but we will do our best.


HAIR SALON MOBILE PHONE POLICY

With consideration to the time scheduling of your appointment and the comfort of others, please switch off your mobile phone when in salon.


WORK SAFE (CHILDREN) POLICIES

To comply with our Work Safe standards ALL children under high school age are required to be personally supervised by an appropriate adult that is not booked in for a service. i.e.  Cannot accept suitable supervision of a child if person supposed to be supervising is booked in for a service.

Our hair salon Perth staff members are employed as hairdressers and cannot supervise or be in charge of children. If child (supervised) is noisy or a disturbance in the salon they will be asked to leave (This applies to any customer child or not)

No person is permitted into service area unless receiving a service. Please remember we use chemicals, hot tools and sharp tools. If you do have someone supervising they will be required to stay in reception. We at no time allow children on clients laps while colour application or processing, cutting or styling. This is in breach of state work place regulations.

HAIR SALON PERTH APPOINTMENT TIMING

For haircuts please allow 1 hour, for colours and cuts or colours and blow-dries please allow 2 to 3 hours on average. Full head foils and major colour corrections could take longer. Hair extensions and thermal rebonding will take longer.

WAIT LIST

Should you require an appointment time or date that is unavailable we are able to place you in a wait list should an appointment become available. Please be aware that this is a first come first serve basis, if we cannot get through we do call the next person in wait list until spot filled. This is due to the fact that if you are in a wait list it is because of the high demand for that time slot. We do not email as the time lag between replies often means the spot has gone.

SMOKING AT the HAIRDRESSERS

Smoking is not permitted inside or outside the salon during any salon appointment. This includes while colour processing etc. If you are a smoker please leave until after you have left the salon.